Spa Etiquette
- Please arrive early or on time for your appointment. We may not be able to accommodate the full time of your session if you are late.
- First time clients for massage and facials will be required to fill out a form. We recommend completing your form ahead of time via online booking or the link via your text notification.
- Silence your phone and refrain from use during service.
- Be mindful of the volume of your voice during your appointment.
General FAQs
- Street parking is available directly in front of the spa.
- Complimentary water, hot tea, and wine are served daily.
- Our facility has 4 treatment rooms in total (2 for massage; 2 for facials)
- We are a small boutique spa and do not have on-site dressing rooms or saunas.
- We are appointment only and recommend pre-booking in advance, especially a few weeks out for weekend availability. We do have a waitlist feature available on our booking app.
Cancellation Policy
CANCELING YOUR APPOINTMENT: At this time, if you cancel on the business day(s) PRIOR to the date of your appointments, no cancellation fees will occur. Please be respectful and give as early of notice as possible if you foresee having to reschedule or cancel.
SAME-DAY CANCELLATIONS: Requests to cancel an appointment ON THE DATE OF THE SERVICE will result in a $50 FEE. Client will be charged this fee for EACH facial and/or massage appointment that was booked. Fee is not applicable for waxing appointments.
NO SHOW: Failing to alert the staff with a call for cancellation and not showing up for your scheduled appointment(s) will result in a full charge of the service(s) booked that day.
NOTE: If you do not have a card on file or comply with the above charges, The Village Spa reserves the right to deny the client the ability to book future appointments at our business.
Refunds
SERVICES: All service transactions are non-refundable.
GIFT CARDS: All gift card transactions are non-refundable.
PRODUCTS: Retail items purchased within 30 days can be returned for credit to use at the spa. Cash or credit cards will not be refunded.
Appointment FAQs
How can I book an appointment?
Call us at (317) 853-6350 or book online to request an appointment. Online bookings will be accepted upon review by a staff member. Our online booking feature closes off 2 hours in advance from the requested appointment time.
If you reach our voicemail during business hours, we will return your call as soon as possible. If you leave a voicemail after business hours, we will return your call within the next business day.
Do you accept walk-ins?
We recommend our clients book an appointment online or over the phone.
May I book multiple appointments?
If you call our spa, we can easily check for the best availability to accommodate multiple appointments. If you are booking online, you may request multiple services for yourself. If you are requesting multiple services for you and a friend, you may use the “Notes” feature online to give more details who the appointment is for.
For groups and parties, we recommend giving a phone call to our business line, and our owner will coordinate your spa day. Packages can be coordinated and customized, too.
How can I purchase a gift card?
Online gift cards are available 24/7, and physical cards during business hours at spa.
Why do I need to have a credit card to book online?
If you are requesting an appointment online, you will be required to submit your credit card information to hold your appointment, but you will not be charged until the service is completed on the date scheduled.
Can I prepay for my appointment?
If you would like to pay for another person’s appointment, we may hold a credit card to be charged the day of service or you can purchase a gift card for the recipient. We do not offer prepaying for appointments.
Can I request a specific therapist?
Yes, our online booking feature allows you to see availability for our staff. When calling to book, we can also check your appointment history if you are unsure of a therapist’s name.
How does gratuity work?
Our services do not include the price of gratuity. You may leave cash in an envelope at checkout or specify the amount you would like to allocate toward gratuity on your credit card or debit card during the transaction.